Fax Coversheet

HARDWARE DATA SHEET

You have reported a possible hardware related situation from your site. To assist our team of experts, we need the following information. Today’s Date_____________________

Doctor's Name__________________________Clinic Name:____________________________

1. How many computers are in your office?___________ If only 1 computer, fill out the first entry under #2 below then skip to #6.

(If more than one, please draw a diagram on a separate piece of paper and write each computer's name next to it. Please note which one is the server - the one that has to be turned on first.)

2. The following information may be found on each computer. Start by going to the Desktop of your computer and finding “My Computer”. Right click and go to Properties. On the first screen you will find the Make/Model, Ram and Windows version information. If you then close this area and double click on “My Computer” then Right click on C: Drive and go to properties, you will find the Free disk Space. To find the Programs included in Startup, click on START then on Run and type in MSCONFIG and click OK. The Startup Tab will show these items.

Computer 1: Make/Model/Age ________________________________________ CPU Speed _________ RAM __________ Windows Version _______ Free Disk Space _______ Printer Attached [ ] Yes [ ] No Printer Model _________________ Programs included in Start Up _________________________________________________________________________________

Icon Pointers (right click on the icon that this computer uses to get a menu. Go to Properties. Click on the Target or Shortcut tab. Note the following: TARGET:__________________________

START IN:__________________________________

Computer 2: Make/Model/Age ________________________________________ CPU Speed _________ RAM __________ Windows Version _______ Free Disk Space _______ Printer Attached [ ] Yes [ ] No Printer Model _________________ Programs included in Start Up _________________________________________________________________________________

Icon Pointers (right click on the icon that this computer uses to get a menu. Go to Properties. Click on the Target or Shortcut tab. Note the following: TARGET:__________________________

START IN:__________________________________

Computer 3: Make/Model/Age ________________________________________ CPU Speed _________ RAM __________ Windows Version _______ Free Disk Space _______ Printer Attached [ ] Yes [ ] No Printer Model _________________ Programs included in Start Up _________________________________________________________________________________

Icon Pointers (right click on the icon that this computer uses to get a menu. Go to Properties. Click on the Target or Shortcut tab. Note the following: TARGET:__________________________

START IN:__________________________________

Computer 4: Make/Model/Age ________________________________________ CPU Speed _________ RAM __________ Windows Version _______ Free Disk Space _______ Printer Attached [ ] Yes [ ] No Printer Model _________________ Programs included in Start Up _________________________________________________________________________________

Icon Pointers (right click on the icon that this computer uses to get a menu. Go to Properties. Click on the Target or Shortcut tab. Note the following: TARGET:__________________________

START IN:__________________________________

If more space is needed, please attach an additional page in the same format as above.

3. What network software are you using? [ ] Windows^® 95 or 98 [ ] Windows^®NT (If NT, Which Service Pack _______) [ ] Novell [ ] Other _____________________________________ Do you use a HUB? [ ] Yes [ ] No What type of Cabling is used with your network [ ] Coax [ ] RJ45 – CATS

4. Is the Server [ ] Dedicated (no one can work on it) [ ] Peer to Peer (Acts as a workstation)

5. From each computer, go into TPS2000 and run the Benchmark test twice. The Benchmark test is found by clicking on TOOLS then on System Technical Benchmark. List the times below.

Computer 1: First Time _____________________ Second Time _________________________

Computer 2: First Time _____________________ Second Time _________________________

Computer 3: First Time _____________________ Second Time _________________________

Computer 4: First Time _____________________ Second Time _________________________

6. Do you use a HUB, or a Switch? HUB [ ] Switch [ ] How many? ________

Describe what is happening in detail:

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________

When did this start?

On which machine is this happening?

What were you doing when this happened? Include information on what was happening at the other computers if you have more than one (which users were logged in, what they were doing)?

Were you in any other program prior to this happening?

Were you in Windows when this happened? What version?

What other programs were being used when this happened (specify which machine was running each program)?

What were the Error Messages (be exact)?

Has this happened before? When? Did you report it at the time? Were the circumstances the same (if different describe)?

What has changed in your office? Have you added anything (including new machines of any type, new programs, new staff members, or any electrical equipment)? Have you experienced any power outages or frequent occurrences of static electricity? Have you moved the equipment?