EON RECOVER

There may be several instances in which you will need to run an EON RECOVER process. A few of the times will be:

· Power Failure while in the TPS2000 program (no UPC (battery backup) on the computer giving you no time to exit appropriately).

· Cannot successfully access an area of the program. You received repeated error messages and/or it takes you out of the program.

· You receive an error message about the Indexes not matching the table.

· If you have run into a situation where you need to “End Task” on your software, or if the hardware has locked up and End Task no longer works so you must actually reboot or shutdown your computer.

Under any of the above situations you should run a utility to help the software regain it’s integrity. Your database has a power save feature. By this I mean that when affected by power, i.e. loss of power due to lock up or failure, it will save everything it can in the millisecond available to it. It is NOT neat and clean about where this data is being saved. It is rather like the mad dash you do when company is coming in the next 5 minutes (everything gets thrown in the closet to be properly put away later).

Should a situation like this occur, you need to run EON RECOVER. If we do not run this utility but go back into the program and continue to work, it is likely that we will see a “snowball” effect. The errors will continue and will get worse.

To run EON RECOVER, make sure everyone is out of the TPS2000 program and that is it not open (on the task bar) of ANY computer in your network. (WARNING: You may have all computers out of TPS2000 and still receive a “File Access Denied” message. This denotes that your computer or network still “thinks” someone is in the system. From the main computer, click on START then on SHUTDOWN and place a check in “Restart” then click OK. When this process is complete, you may continue with the recover steps).

From the Server (main computer on which the full TPS2000 program is loaded):

1. Click on START then on RUN. If there is anything written on the COMMAND line, delete it.

2. Type in the COMMAND line: C:\TPS2000\EON RECOVER

3. Click OK.

4. When the process is complete, re-enter TPS2000 and make sure that you are now capable of completing the action that was producing the error previously.

NOTE: If you cannot run this process from the main computer, please be sure that you know which drive represents the main server or computer. Replace the C: in the commands above with this drive letter.

If the problem persists, contact EON’s Technical Support Department, Monday through Friday from 9:00 AM until 7:00 PM Eastern Time at (727) 298-5501 or fax at (727) 298-5511.

NOTICE: Whenever you run Eon Recover or Eon Update a new RECOVR directory will be created. This directory contains a copy of your data should we need to quickly have a backup. There is no need to maintain all RECOVR directories on your hard drive. We do, however, suggest that you keep AT LEAST the two most recent ones.