Home Products Support Help Desk How-To Troubleshooting pcAnywhere FAQ My account Seminars Links Downloads Conversion HIPAA FREE Demo CD News Demo Site map Contact Us	Help Desk: Troubleshooting Bill 3. A hcfa didn’t print for a patient Bill 4. Patient statements “no transactions” on statements … using the ¾ page pre printed forms Bill 5. Waiting for personal injury billing Bill 6. Bills printed on wrong form type Bill 7. Using the file integrity check in billing Forms 1. Hcfa – layouts and alignments Forms 2. Add carrier id number to box 33 Forms 3. Removed the “dc” from doctor’s signature (hcfa red med billing format) Forms 4. Change the clinic name for the docter's name in box 33 of the hcfa form Forms 4. Change the clinic name for the business name in box 33 of the hcfa form Forms 5. Adding The Provider’s Id To Box 24k Of The Hcfa Form Forms 6. Change the clinic name for the business name in box 33 of the hcfa form Forms 7. Related diagnosis on hcfa making this field 1 character for medicare Forms 8. Adding the prior authorization number to the hcfa layout Forms 9. Patient statement phone number is not printing the area code Forms 10. Hcfa form types Forms 11. Customized medicaid hcfa form Forms 12. Correcting the diagnosis entries for the general billing form Forms 13. Adding extra diagnosis entries to the patient receipt format Forms 15. Add facility data to box 32 for medicare Forms 17. Another benefit box “swapped” Forms 18. Remove or change the color on forms Hardware 1. Eon recover Hardware 2. Your bills are printing slowly Hardware 3. Hardware data sheet Hardware 4. Synchronizing the computers to the server (nt server) Install 1. Too old version of msagent for windows 2000 Install 2. If you are seeing the above warning message, Ledger 1. In patient ledger you get the message “can’t validate” Ledger 2. Cleaning up ledger problems Ledger 3. Viewing billing data for services Patient 1. Patient code is not correct Patient 2. Change the column order of the search grid Patient 3. My patient’s diagnosis file has characters like !, “ and # Patient 4. Deleting patients & claims Paymnt 1. Correcting payment or service entries Paymnt 2. Carrier rescinds funds Paymnt 3. Unapplied payments Paymnt 4. Barter as a payment type Report 1. Production report vs. Daily closing report Sched 1. Trouble shooting & tips for provider’s scheduler the times set up for provider’s schedule don’t display Sched 2. Patient or message fills schedule Sched 3. Unavailable on scheduler Sched 4. Time and column grouping

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