Overview: pcAnywhere is a powerful support tool for TPS2000. With pcAnywhere the EON technicians can connect directly to your computer and quickly resolve any technical software difficulties. It is also a great tool for on-site training, or for situations when you want to show us how something works (or does not work). Having pcAnywhere is almost as good as having a technician right at your site.

The problem in the past has been that by using pcAnywhere over a telephone modem, the connection suffered from the long-distance connection, and often resulted in slow response time or unpredictable disconnections. Telephones were just not designed for long-distance data communication.

We have now upgraded our technical infrastructure with direct Internet Access and can now support pcAnywhere connections over the Internet, which is faster and more reliable.

Prepare your PC to connect over the Internet
(This needs to be done only ONCE)

1. Double-Click on the pcAnywhere Icon in your desktop and you'll get this screen.
2. Click on "Be A Host PC"
3. Click WITH THE RIGHT MOUSE BUTTON on Network and select "Properties". See screenshot
4. Click on the Connection Info tab and clear all checkboxes, except for the TCP/IP checkbox. Ensure that the TCP/IP box is checked.
5. Click on Ok.

Your pcAnywhere is now configured for access via the Internet.

Connect with pcAnywhere over the Internet
(This needs to be done every time EON tech support staff want to go on-line.)

1. 1. Connect to the Internet, by using your normal Internet account (e.g. AOL, Earthlink or AltaVista Free Access). Enter your password and click the connect-button or whatever it takes to be connected to the Internet. You can tell that you have a live Internet connection when you see the green symbol blinking in the bottom right corner of your screen (looks like2 PCs connected to each other). If you have Internet Explorer running, you can close it now or minimize it.
2. After the Internet Connection Double-Click on the pcAnywhere Icon in your desktop and you'll get this screen.
   
3. Double-Click on the Network icon and pcAnywhere will go into the Host Waiting mode, as you can see in the bottom in the Windows task bar. See screenshot
   
4. Click the pcAnywhere Taskbar button to display the pcAnywhere Host Status screen. See screenshot
   
5. The "pcAnywhere waiting" window displays the IP Address of the host. Write down this address and tell it to the EON technician. The EON technician will use that number to connect to your computer.

Troubleshooting:
In some installations, where you have a network and a modem at the same time, pcAnywhere is not waiting on the right address. You can typically tell that it is not the right address, if the number begins with 192 or 196. In this case, you need to follow the instruction in this link to make a change to pcAnywhere's configuration:
http://service1.symantec.com/SUPPORT/pca.nsf/docid/19973683442
If you have any difficulties or uncertainties with these instructions, please contact the EON Tech Support who can then perform the setup steps on your computer.