A Special Message from the CEO of EON Systems, Inc.

 

Let me introduce myself. My name is Derek Greenwood and I am the designer of “The Digital Office” and the CEO of EON Systems, Inc. 

         

Both of my parents are health care professionals and in the early 1980’s they started looking at the prospect of computerizing their office. They wanted their staff to be able to spend more quality time dealing directly with patients without having to spend so much time on administration. They asked me, an aerospace engineering major, to investigate the existing software and find the one that would work best for them. 

I knew that a computer should be able to do a significant amount of the work in the office and reduce the number of staff hours required to get it all done. After spending a considerable amount of time I came to the conclusion that they should stay on paper. Every system I looked at required too much staff time to operate and it didn’t do what was really needed.  Most were like Swiss cheese, with some areas of the program being solid while other areas were left with big gaping holes. Some of the features that were missing were: billing logs, the ability to change the billing form layout, an integrated appointment book that actually worked, the ability to post payments directly to the correct service, the ability to accurately calculate the patient co-pay, inventory control, and of course the ability to run the system without memorizing a zillion codes and hopping from menu to menu just to get the job done. Not a single system investigated met these criteria.

 

A bit later, while working for a management consulting firm, I was asked again to investigate software.  Unfortunately, I was met with the same results. No system did what offices currently did on paper.  Another thing I noticed was that every system on the market created double work; i.e. the data would have to be entered at the front desk on paper and then sent to the back office to be re-entered into the computer. The other big problem that my accountant pointed out was that not one single computer system met IRS legal requirements! Plus, they all required too many clicks or keystrokes to get the job done.

Because of my love for the healthcare industry I decided it was time to do something about it. I talked to well over a hundred providers while spending more than a year researching all of the software that was currently on the market. Before writing a single line of computer code I worked to perfect the administrative processes on paper that occurred in the office. In fact the test office was so streamlined that the provider came to me and said, “This is all working so well we really don’t need a computer system!”  This was exactly what I wanted to hear! Now we could take this model and computerize it to create a near perfect office. Sixteen hundred pages of designs were written and a major programming house from Los Angeles was hired to do the programming. The funding for the project came from twenty-six providers who were all sick and tired of bad software.

 

By the end, we spent nearly a million dollars to create the most comprehensive, powerful and complete software package ever designed specifically for health care practice management. Then in 1999 we started all over again and did a complete ground up rewrite to create a 100% Windows® version.

Since that time period, we have continued to develop groundbreaking software products including Digital Sign-In Solution (eliminating the need for paper sign-in sheets at the front desk), Documentor (the first and only noting and EMR documentation package that is totally customizable by the provider, eliminating the need for paper SOAP notes and travel cards) and Document Solution (comprehensive document management and storage system, including email, fax, scanning and digital X-ray viewing, eliminating the need for a multitude of papers throughout the office). 

EON Systems is devoted to assisting healthcare professionals organize and expand their practices via expertly devised and implemented computerization.

  

Best regards,

 

Derek Greenwood, CEO

EON Systems, Inc.