As you know, all software is not the same even though it may look like it on the surface. You have probably heard of health care practitioners who have bought two, three or even four systems and are still not happy. This is for several reasons, but the biggest reason is that the software didn’t do what was really needed and it took too many clicks to get the job done. So how do you choose software that will work in your office now and continue to work into the future? To answer that, let me tell you my personal story.

Both of my parents are health care professionals and in the early 1980’s they started looking at the prospect of computerizing their office. They had the idea that a computer should be able to do a significant amount of the work in the office and reduce the number of staff hours required to get it all done. They wanted their staff to be able to spend more quality time dealing directly with patients without having to spend so much time on administration. They asked me, an aerospace engineering major, to investigate the existing software and find the one that would work for them.

After spending a considerable amount of time I came to the conclusion that they should stay on paper. Every system I looked at required more staff time to operate it and didn’t do what was really needed. Some of the features that were missing were: billing logs, the ability to change the billing form around, an appointment book that actually worked, the ability to post payments directly to the correct service, the ability to accurately calculate the patient co-pay, and of course the ability to run the system without memorizing a zillion codes. Not a single system met all of these criteria.

A couple of years later I was asked again to investigate. Unfortunately, I was met with the same results. No system did what offices currently did on paper. Another thing I noticed was that every system on the market created double work; i.e. the data would have to be entered at the front desk on paper and then sent to the back office to be re-entered into the computer. The other big problem that my accountant pointed out was that not one single computer system met IRS legal requirements! Plus they all required too many clicks or keystrokes to get the job done.

After talking to well over a hundred doctors, all with similar problems, I decided it was time to do something about it. I spent more than a year researching all of the software that was currently on the market for managing a practice. I found that they were like Swiss cheese - solid in some areas and full of holes in other areas. I then designed a computer system but implemented it in paper first. We spent a year perfecting it.

After the paper model of our computer system worked great, then and only then, did we start the process of programming. Sixteen hundred pages of designs were written and a major programming house from Los Angeles was hired to do the programming. The funding for the project came from twenty-six doctors who were all sick and tired of bad software.

By the end we spent over a million dollars to bring to you the most comprehensive, powerful and complete software package ever designed specifically for health care practice management. Then in 1999 we did a complete rewrite so that what you purchase now is 100% Windows®.

Please look through the information contained on this website. The Practice Solution™ and Documentor™ will increase your profits, improve your patient retention and allow your practice to grow. This is a big statement to make but I have seen it happen time and time again. Do yourself a favor, read this information and see how your practice can be the way you always wanted it to be.

Best regards,
Derek Greenwood, CEO
EON Systems, Inc.